Helpdesk and IT Support
Your team calls or emails us when something is not working. We respond within SLA, resolve the issue, and track everything to a ticket. No more chasing a technician.
Managed IT ยท Surrey, BC
IT Support for Surrey Businesses
Hexafusion supports growing businesses across Surrey, including City Centre, Newton, Cloverdale, Fleetwood, and South Surrey / White Rock. As one of BC's fastest-growing cities, Surrey has a large and diverse business community. We provide flat-rate managed IT, cybersecurity, and on-site support that fits the pace of growth.
On-Site Response
On-site support across most of Surrey within 2-4 hours.
Remote Monitoring
24/7 proactive monitoring for all clients
Helpdesk Response
Critical issues: 1 hour. Standard: 1 business day.
Coverage Areas
City Centre, Newton, Cloverdale, Fleetwood, South Surrey, White Rock, Whalley, and Guildford
What We Provide in Surrey
All services are available to Surrey clients on a flat monthly rate. No hourly billing, no surprise invoices.
24/7 Monitoring and Alerting
Our systems watch your servers, workstations, and network devices around the clock. Issues are flagged and addressed before they affect your business.
Cybersecurity and Endpoint Protection
EDR on all devices, managed firewall, email security (DMARC, DKIM, SPF, anti-phishing), MFA deployment, and regular security reviews.
Microsoft 365 and Google Workspace
Full administration of your email, SharePoint, OneDrive, Teams, and Entra ID environment. Migrations, licensing, and day-to-day support included.
Backup and Disaster Recovery
Managed backups with documented retention policies and quarterly restore testing. You will know your data is actually recoverable before you need it.
On-Site Support and Projects
Network infrastructure, server room work, office moves, new hardware deployment, and any project that needs someone physically on-site in Surrey.
Industries We Serve in Surrey
Surrey's business community is expanding rapidly. Many businesses here are outgrowing informal IT arrangements and moving to their first managed IT provider. We specialize in helping growing businesses build the right foundation, not just fixing what is already broken.
Construction and Trades
Construction companies, contractors, and trades businesses managing crews, documents, and project systems.
Healthcare and Medical Clinics
Surrey's growing healthcare sector, including walk-in clinics, specialist offices, and allied health.
Legal and Professional Services
Law firms, notary offices, and professional services firms across Surrey's commercial districts.
Financial Services
Mortgage brokers, insurance companies, and financial advisory practices.
Retail and Small Business
Small and medium retail businesses, franchises, and service businesses across Surrey's neighbourhoods.
Non-Profit and Community Organizations
Community organizations and social services agencies with limited IT budgets.
Why Surrey businesses choose Hexafusion
- Local team. We are based in Metro Vancouver and can be on-site when it matters.
- Flat-rate pricing. One monthly rate that covers everything in scope. No surprise invoices for regular support.
- Documented environment. Within 30 days of onboarding, your full environment is documented. That documentation is yours to keep.
- Real SLAs. We commit to response times in writing. Critical issues within 1 hour. Everything else within agreed timeframes.
- Security included. EDR, managed firewall, and email security are standard, not add-ons.
- Transparent offboarding. If you ever leave, we give you 30 days of transition support and hand over everything cleanly.
We also serve: See all service areas →
Get a quote for your Surrey business
Tell us about your team and environment. We respond within one business day with a custom flat-rate quote.