Helpdesk and IT Support
Your team calls or emails us when something is not working. We respond within SLA, resolve the issue, and track everything to a ticket. No more chasing a technician.
Managed IT ยท Burnaby, BC
IT Support for Burnaby Businesses
Hexafusion supports businesses across Burnaby's commercial and industrial areas, including Metrotown, Brentwood Town Centre, Lougheed, and the Big Bend / Boundary Road industrial corridor. We provide managed IT, cybersecurity, and on-site support for Burnaby companies of all sizes.
On-Site Response
On-site support across Burnaby typically within 1-2 hours.
Remote Monitoring
24/7 proactive monitoring for all clients
Helpdesk Response
Critical issues: 1 hour. Standard: 1 business day.
Coverage Areas
Metrotown, Brentwood Town Centre, Lougheed, Edmonds, Big Bend, Boundary Road, Capitol Hill, and South Burnaby industrial
What We Provide in Burnaby
All services are available to Burnaby clients on a flat monthly rate. No hourly billing, no surprise invoices.
24/7 Monitoring and Alerting
Our systems watch your servers, workstations, and network devices around the clock. Issues are flagged and addressed before they affect your business.
Cybersecurity and Endpoint Protection
EDR on all devices, managed firewall, email security (DMARC, DKIM, SPF, anti-phishing), MFA deployment, and regular security reviews.
Microsoft 365 and Google Workspace
Full administration of your email, SharePoint, OneDrive, Teams, and Entra ID environment. Migrations, licensing, and day-to-day support included.
Backup and Disaster Recovery
Managed backups with documented retention policies and quarterly restore testing. You will know your data is actually recoverable before you need it.
On-Site Support and Projects
Network infrastructure, server room work, office moves, new hardware deployment, and any project that needs someone physically on-site in Burnaby.
Industries We Serve in Burnaby
Burnaby businesses in the industrial areas often have specific IT needs: older on-premise systems, specialty equipment, and networks that were built incrementally. We have hands-on experience stabilizing these environments and modernizing them over time without disrupting operations.
Manufacturing and Industrial
Facilities in the Big Bend and Boundary Road corridor with servers, operational devices, and complex network requirements.
Technology and Software
Burnaby is home to major tech employers. We support smaller tech-adjacent companies that need reliable IT without a full-time team.
Healthcare and Clinics
Medical practices, physiotherapy clinics, and dental offices across residential and commercial areas.
Professional Services
Accounting firms, legal offices, and consultancies near Metrotown and Brentwood.
Retail and Commercial
Retail operators and commercial businesses in Burnaby's major shopping districts.
Education-Adjacent Organizations
Training companies and non-profits operating near SFU and BCIT.
Why Burnaby businesses choose Hexafusion
- Local team. We are based in Metro Vancouver and can be on-site when it matters.
- Flat-rate pricing. One monthly rate that covers everything in scope. No surprise invoices for regular support.
- Documented environment. Within 30 days of onboarding, your full environment is documented. That documentation is yours to keep.
- Real SLAs. We commit to response times in writing. Critical issues within 1 hour. Everything else within agreed timeframes.
- Security included. EDR, managed firewall, and email security are standard, not add-ons.
- Transparent offboarding. If you ever leave, we give you 30 days of transition support and hand over everything cleanly.
We also serve: See all service areas →
Get a quote for your Burnaby business
Tell us about your team and environment. We respond within one business day with a custom flat-rate quote.